Privacy Policy

Privacy Commitment & PHIPA Compliance

Aqua Medical Spa recognizes the importance of maintaining the privacy and security of personal information and personal health information in accordance with Ontario’s Personal Health Information Protection Act, 2004 (“PHIPA”) and other applicable Canadian privacy legislation.

As a medical aesthetics and wellness provider serving clients in Mississauga and nearby communities, we collect, use, store, and protect information only for purposes related to patient care, clinic operations, communication, record management, and legal or regulatory obligations. We are committed to implementing appropriate safeguards to help ensure all information remains confidential and securely managed.

Information We Collect

Information may be collected directly from you through consultations, appointment forms, emails, phone calls, online bookings, website submissions, or in-person visits.

This information may include:

• Full Name
• Phone number
• Email address
• Mailing address
• Date of birth
• Emergency contact information
• Billing and payment information
• Appointment history
• Health card information

Personal Health Information We Collect

To provide safe and appropriate treatments, Aqua Medical Spa may collect certain personal health information relevant to your care and services.

This may include:

• Medical background and health history
• Existing conditions or allergies
• Treatment eligibility information
• Clinical notes and assessments
• Procedure consent documentation
• Medication information
• Progress photographs or treatment images
• Follow-up care records

Personal health information is collected only when reasonably necessary for treatment, consultation, operational, or legal purposes, and with your consent unless otherwise authorized by law.

How We Use Your Information

Your information may be used for purposes including:

• Delivering aesthetic and wellness services
• Managing appointments and consultations
• Providing treatment recommendations and follow-up care
• Maintaining internal patient records
• Processing transactions and payments
• Responding to inquiries or customer support requests
• Improving website performance and user experience
• Meeting professional, legal, and regulatory obligations
• Protecting the security and integrity of our clinic operations

Aqua Medical Spa does not rent, trade, or sell personal information to third parties.

Consent

By voluntarily providing information to Aqua Medical Spa, you consent to the collection, use, and disclosure of information as outlined within this Privacy Policy.

You may request to withdraw consent for certain uses of your information at any time, subject to legal, medical, or contractual obligations. Please note that withdrawing consent may limit our ability to provide some services or continue treatment.

Disclosure of Information

Information may be shared when necessary with:

• Authorized healthcare or medical professionals involved in your care
• Third-party service providers assisting with payment processing, scheduling, or administrative operations
• Legal authorities or regulators where disclosure is required by law
• Professional advisors or insurers, where appropriate

Any third-party providers working with Aqua Medical Spa are expected to maintain appropriate confidentiality and security standards.

Digital Communications & Online Services

Clients may choose to communicate with Aqua Medical Spa through email, website forms, telephone, SMS messaging, or virtual consultation tools.

Although reasonable precautions are taken to protect information transmitted electronically, no digital communication system can be guaranteed to be completely secure. By communicating electronically with us, you understand and accept the associated privacy and cybersecurity risks.

We recommend avoiding the transmission of highly sensitive medical information through unsecured email whenever possible.

Cookies, Analytics & Website Technologies

Our website may use cookies and analytics technologies to help us understand visitor interactions, improve website functionality, and enhance user experience. These technologies may collect information such as:

• IP address
• Browser type
• Device identifiers
• Geographic region
• Pages visited
• Time spent on the website
• Referral sources

Most browsers allow users to manage or disable cookies through browser settings.

Information Protection & Security Measures

Aqua Medical Spa maintains physical, organizational, and technological safeguards designed to help protect personal information and personal health information from unauthorized access, loss, theft, misuse, or disclosure.

Security practices may include:

• Secure digital record management systems
• Password-protected platforms and devices
• Controlled staff access permissions
• Encrypted systems where appropriate
• Secure disposal of confidential records
• Internal confidentiality policies and staff training

While every reasonable effort is made to protect information, no security safeguard can eliminate all potential risks.

Record Retention

Information is retained only for as long as necessary to fulfill the purposes for which it was collected and to satisfy professional, operational, and legal recordkeeping requirements.

When records are no longer required, they are securely destroyed, deleted, or anonymized using appropriate methods.

Access to Your Information

You may request access to personal information or personal health information maintained by Aqua Medical Spa, or request corrections if you believe information is inaccurate or incomplete.

Requests may be submitted using the contact information listed below. Verification of identity may be required before releasing information.

Privacy Incident Response

In the event of a privacy or security incident involving personal information or personal health information, Aqua Medical Spa will take appropriate action to investigate the matter, mitigate potential risks, and comply with any notification or reporting obligations required under applicable privacy legislation.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external resources for convenience or informational purposes.

Aqua Medical Spa is not responsible for the privacy practices, content, or policies of external websites or services.

Updates to This Privacy Policy

This Privacy Policy may be revised periodically to reflect updates to legal requirements, clinic operations, technology, or privacy practices.

Any updates will be posted on this page along with a revised “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Mailing Address:

Aqua Medical Spa

Attn: Dr. Armogan
1880 Sismet Rd.
Mississauga, ON L4W 1W9
Canada

Phone: (905) 625-4777

Email: info@aquamedicalspa.ca