At Aqua Medical Spa, we are committed to protecting the privacy, confidentiality, accuracy, and security of the personal information and personal health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website at https://aquamedicalspa.ca/, communicate with us, or receive services at our clinic in London, Ontario.
Aqua Medical Spa complies with Ontario’s Personal Health Information Protection Act, 2004 (“PHIPA”), the Personal Information Protection and Electronic Documents Act (“PIPEDA”), and other applicable privacy legislation.
By using our website or services, you consent to the practices described in this Privacy Policy.
Privacy Commitment & PHIPA Compliance
Aqua Medical Spa is committed to protecting the privacy and confidentiality of personal information and personal health information in accordance with Ontario’s Personal Health Information Protection Act, 2004 (“PHIPA”), and other applicable privacy laws.
As a medical aesthetics and wellness clinic serving clients throughout London and the surrounding areas, we collect, use, disclose, and safeguard personal information only as necessary to provide services, communicate with patients, maintain records, and operate our business responsibly and securely.
Information We Collect
We may collect personal information and personal health information from you directly, through our website, by phone, email, intake forms, virtual consultations, or during in-person visits.
The information we collect may include:
- Full Name
- Phone number
- Email address
- Mailing address
- Date of birth
- Emergency contact information
- Billing and payment information
- Appointment history
- Health card information
Personal Health Information We Collect
Depending on the services requested, we may collect personal health information, including:
- Medical history
- Health conditions and concerns
- Treatment records
- Consultation notes
- Before-and-after treatment photographs
- Prescription or medication information
- Consent forms
- Procedure details and recommendations
We collect this information only with your knowledge and consent, except where otherwise permitted or required by law.
How We Use Your Information
Your information may be used to:
- Provide medical aesthetic and wellness services
- Schedule and confirm appointments
- Maintain patient and treatment records
- Communicate regarding treatments or follow-up care
- Respond to inquiries and requests
- Process payments and billing
- Improve our services and website experience
- Meet legal, regulatory, and professional obligations
- Protect against fraud, unauthorized transactions, or misuse
We do not sell personal information or personal health information to third parties.
Consent
By providing personal information to Aqua Medical Spa, you consent to the collection, use, and disclosure of your information for purposes reasonably related to your care and our business operations.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.
Disclosure of Information
We may disclose your information where necessary:
- To healthcare professionals or service providers involved in your care
- To third-party payment processors or administrative service providers
- To comply with legal obligations, court orders, or regulatory requirements
- To protect the rights, safety, and security of our patients, staff, or business
- Where disclosure is permitted or required by law
All third-party service providers handling information on our behalf are expected to maintain appropriate confidentiality and security safeguards.
Electronic Communication & Virtual Consultations
Where applicable, Aqua Medical Spa may communicate with patients electronically through email, telephone, SMS/text messaging, or virtual consultation platforms.
While reasonable security measures are used, electronic communications may involve some inherent privacy and security risks. By communicating electronically with us, you acknowledge and accept these risks.
Patients are encouraged not to share sensitive medical information through unsecured email unless necessary.
Website Cookies & Analytics
Our website may use cookies, analytics tools, and similar technologies to improve website functionality, user experience, and performance.
These technologies may collect information such as:
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral sources
This information is generally aggregated and does not personally identify users unless voluntarily provided.
You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
Safeguards & Security
Aqua Medical Spa maintains administrative, technical, and physical safeguards designed to protect personal information and personal health information against unauthorized access, theft, loss, misuse, disclosure, copying, modification, or destruction.
These safeguards may include:
- Secure electronic record systems
- Password-protected devices and networks
- Restricted staff access to sensitive information
- Encryption where appropriate
- Secure document storage
- Secure disposal and destruction practices
- Ongoing staff privacy and confidentiality training
While we strive to protect all information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Retention of Information
We retain personal information and personal health information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, professional, regulatory, and operational obligations under Ontario law.
When information is no longer required, it is securely destroyed, deleted, or anonymized in accordance with applicable laws and professional standards.
Access & Correction Requests
You have the right to request access to your personal information or personal health information held by Aqua Medical Spa and to request corrections where appropriate, subject to legal limitations.
Requests for access or correction may be submitted using the contact information provided below.
We may require verification of identity before processing requests.
Privacy Breaches
If a privacy breach involving personal information or personal health information occurs, Aqua Medical Spa will take appropriate steps to investigate, contain, assess, and respond to the incident in accordance with applicable laws and regulatory requirements.
Where required by law, affected individuals and appropriate authorities will be notified.
Third-Party Websites
Our website may contain links to third-party websites or external platforms. Aqua Medical Spa is not responsible for the privacy practices, content, or security of external websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
Aqua Medical Spa reserves the right to modify or update this Privacy Policy at any time to reflect changes in legal requirements, business practices, technologies, or services.
Updated versions will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Mailing Address:
Aqua Medical Spa
Attn: Dr. Armogan
570 Wonderland Rd. N.
London, ON N6H 3E3
Canada
Phone: (519) 681-2800
Email: info@aquamedicalspa.ca
