At Aqua Medical Spa, protecting your privacy and maintaining your trust are extremely important to us. This Privacy Policy (“Policy”) explains how we collect, use, store, and protect information when you visit our website at https://aquamedicalspa.ca/ or interact with our services in London.
This Policy applies only to information collected through your use of our website or digital platforms. An earlier version of this Policy may have governed any previous interactions.
We use the information we collect to enhance our services, improve the patient experience, and operate our medical spa efficiently. If we make significant changes to how we use personal data, we will update this Policy and provide clear notice on our website.
If we intend to use your personally identifiable information for purposes not previously stated, we will obtain your consent before doing so.
Policy Changes and Updates
Aqua Medical Spa is committed to staying compliant with evolving privacy standards and best practices. Whenever this Policy is updated, the “Last Updated” date will be revised, and changes will take effect immediately.
Significant updates may be clearly posted on our website or communicated directly when appropriate. We encourage users to review this Policy regularly to stay informed.
Information We Collect
The information we collect depends on how you interact with our website or services.
If you voluntarily submit information through contact forms, appointment bookings, consultations, or inquiries, we may collect personal information such as:
- Name
- Phone number
- Email address
- Mailing address
- Health-related information (only when voluntarily provided for consultation or treatment purposes)
We may also automatically collect certain non-personal technical information to improve functionality and user experience, including:
- IP address
- Browser type and version
- Device or operating system
- Pages visited and navigation behavior
- Session duration
- Referring website URLs
We may use cookies or similar technologies to enhance your browsing experience and analyze website usage.
You can manage or disable cookies in your browser settings at any time.
Respecting Browser Privacy Settings
Some browsers include a “Do Not Track” (DNT) feature. Currently, there is no consistent industry standard for responding to these signals.
As such, our website does not respond to DNT requests at this time. If standards evolve, we may update this Policy accordingly.
Website Analytics for User Experience
To improve website performance and usability, Aqua Medical Spa uses analytics tools, including Google Analytics.
These tools help us understand:
- Pages visited
- Time spent on the website
- Device types used
- Navigation patterns
All analytics data is aggregated and anonymized and does not personally identify individual users. Google’s handling of data is governed by its own Privacy Policy.
Advertising and Remarketing Practices
We may work with trusted third-party partners to display relevant advertisements online.
These partners may use cookies or similar technologies to show ads based on your previous visits to our website. No personally identifiable information, such as your name, phone number, or email address, is shared with these partners.
Children’s Privacy
Aqua Medical Spa does not knowingly collect personal information from children under the age of 13. Our services are intended for adults seeking medical aesthetic treatments.
Payment Information Security
If you make payments through our website or platforms, you may be required to provide billing details, such as credit card information.
All payment transactions are processed securely using encryption and industry-standard security protocols to protect your financial information.
Use of Google Maps and Location Services
Our website may include Google Maps features to provide directions and location information in London.
Your use of these services is subject to Google’s Privacy Policy. Location data may be used temporarily to improve functionality.
Data Retention Policy
We retain personal information only as long as necessary to:
- Provide requested services
- Maintain records as required for medical or business purposes
- Comply with legal and regulatory obligations
When data is no longer needed, it is securely deleted, anonymized, or archived.
Certain information may be retained for longer periods when required for medical documentation, legal compliance, or operational purposes.
Opting Out of Marketing Communications
If you receive promotional emails from Aqua Medical Spa, you may opt out at any time by:
- Clicking the unsubscribe link in the email
- Contacting us directly
Even after opting out, you may still receive essential communications such as appointment confirmations or service updates.
Updating or Deleting Your Information
You may request to review, update, correct, or delete your personal information by contacting us.
We will process such requests within 30 days, subject to legal and medical record retention requirements. Some information may be retained as required by law or for operational purposes.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Mailing Address:
Aqua Medical Spa
Attn: Dr. Armogan
570 Wonderland Rd. N.
London, ON N6H 3E3
Canada
Phone: (519) 681-2800
Email: info@aquamedicalspa.ca